FAQ
Check out our frequently asked questions! If you need any further assistance, please don't hesitate to contact us.
Orders & Payment
WHAT CURRENCY AM I BEING CHARGED IN?
All orders placed are charged in US Dollars. Default prices are listed in USD. For international orders, outside of the US, your bank will determine the exact exchange rate that you will be charged for your purchase and convert the funds to your local currency. Please note: we cannot be held responsible for any discrepancies caused by the fluctuations in the exchange rates.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and ShopPay. Unfortunately, at this time, we do not accept pre-paid visa gift cards.
WHAT SHOULD I DO IF I'M GETTING AN ERROR WHEN PLACING AN ORDER?
Please double check you've filled out all of your billing details properly including your full name, email address, full shipping address and phone number associated with the form of payment. If you continue having issues, please email us at contact@getamelie.com and we'll do our best to assist you!
HOW DO I USE A DISCOUNT CODE OR GIFT CARD?
Add the item(s) to your cart, click checkout, and click the drop down on the next page, "Show order summary". Then, there's a box to enter the gift card or discount code. Enter the details and click apply.
CAN I MAKE CHANGES TO MY ORDER?
We try to dispatch your order as quickly as possible. If you decide you want to make changes to your order please email us at contact@getamelie.com and we will try to accommodate if your order has not been processed yet. Please note that once an order has been fulfilled or shipped, we will be unable to make any changes.
WHEN WILL MY ORDER SHIP?
Please allow 1-2 business days for processing. Once your order is shipped out, you will receive a shipping notification with tracking number.
DO YOU SHIP INTERNATIONALLY?
Currently we ship to : United States, Canada, Australia / New Zealand, United Kingdom and Europe.
All applicable customs, import duties, fees, taxes, and any other charges are the customer’s responsibility. Amélie does not have any control over these fees and is not responsible for fee reimbursements.
MY ORDER SAYS DELIVERED BUT I DIDN'T RECEIVE IT. WHAT DO I DO?
All shipped orders become the responsibility of the shipping courier. In the rare event that your package is lost, please contact the courier to open an investigation and a resolution. Amélie may offer a complimentary replacement shipment. Refunds are not applicable on lost orders.
